Hi I’m Lucy, a Product Designer based in Hampshire
Over the past 14 years, I’ve been involved in a variety of different product design projects and teams. As a design leader, I’ve helped businesses become user champions, developing strategies and building successful teams focused on solving user problems that impact key metrics.
Case studies
-
Time Out Checkout
I was tasked with helping users find event availability and secure tickets on Time Out Checkout to increase conversions.
-
Bookatable Light
My most challenging, rewarding and enjoyable project; I lead the design of Bookatable’s restaurant management SaaS platform from inception through to launch and beyond.
-
Time Out Design System
Over time Time Out’s templates had become inconsistent and dated. I defined a new design system which introduced a simplified, consistent visual design, reusable modules and guidelines.
Testimonials
“Lucy is an extremely talented designer and a champion of user experience. She is quickly able to produce clean, modern designs that are modular and scalable. She is able to communicate her approach, design concepts and challenges effectively to audiences with varied levels of experience with UX. She keeps user needs front and center, and strives to balance user needs with the goals of the business. She is also a solid strategic thinker, and will challenge concepts and ideas to be sure they align with the longer term vision and outcomes the team is trying to achieve.”
Theresa Meyer
Head of Product | COO | ex-Trip Advisor | ex-Time Out
Lucy has been excellent at helping facilitate multiple Aula Product discovery workshops. The workshops have been outstanding, well organised and provoked deep thinking. Lucy has skillfully facilitated a range of people in different roles to come together and generate thoughts in a structured way using a continuous discovery approach . Lucy has been encouraging and actively listening and responding to feedback. Thank you.
Imran Ali
Senior Educational Technologist | Aula Education
“Working with Lucy is always enjoyable and rewarding. Her personality is fantastic and she has a natural ability to understand the user and influence the wider business to champion customers.
The workshops that Lucy hosts to various levels of seniority across all departments ensure attendees depart having met the objectives: they have a stronger insight into our audience, better approaches to product management and development and learn how to contribute more effectively to the business and its goals.
Not only is Lucy instrumental in driving improvement in the wider business's understanding of users and product, her execution of customer research, product and feature designs and strategy is consistently to the best standard.
I have personally learned a lot from Lucy and will always consider her as an expert in Product and UX from which I can source a valuable perspective. I highly recommend Lucy as someone that instils excellence, is reliable and will always deliver value to the business, its products and its people.”
Rebecca Fickling
Director of Product | Time Out | Samsung
“Lucy is an outstanding UX lead with great product & business sense.
I worked with Lucy for 3 years at Time Out Group. Her contribution to the team has always exceeded expectations, helping us put proper processes in place and adopt a user-centred mindset.
She is able to be detailed-oriented while keeping the big picture in mind, ensuring we were all focusing on the right problem at the right time. With Lucy on our side, we could deliver more value to our users and to our stakeholders. Lucy is excellent at communicating with stakeholders of any seniority, as well as mentoring the junior members of the team.
We all considered Lucy a true leader, her personality and attitude have been fundamental in boosting the team’s morale. Any team would be lucky to work with her!”
Francesco Bovo
Product Owner | Time Out | Revolut